Dates: MON 10–FRI 21.8.2020
Organizer: Novia University of Applied Sciences & Turku University of Applied Science
Price: 850 € (inc. Social Programme)
Credits: 5 ECTS
Class size: min. 10, max. 20 students
Application period will open in January 2020
Service design competence will be an asset in many different fields and professions when services are developed in the fast changing world.
According to Stefan Moriz (2005) “Service Design helps to innovate (create new) or improve (existing) services to make them more useful, usable, desirable for clients and efficient as well as effective for organisations. It’s a new holistic, multi-disciplinary, integrative field.”
Come and learn the basics of service design!
The students will learn the basics of service design and a service design process as well as the most central methods of service design. The course will be completed as a real life project work – developing of an existing service for a client. The excursion (field study) in costal and archipelago environment is included in the programme.
The development project will include the first three phases of the service design process, from definition to service design.
The student will be able to
Service Design Process:
Service Design Methods and Tools:
Undergraduate students with at least two years completed of Bachelor’s studies in any field.
Lectures, group work, project work, report, presentations.
Student work load:
Pre-task 35 h, lectures and mentoring 30 h, project work in groups 70 h = 135 h
Pre-task on pass/fail basis.
Project work in groups on scale 0 -5 (0=fail – 5=excellent).
Lecture material, webpages, videos etc.
Elina Vartama (Novia University of Applied Sciences) and Päivi Katajamäki (Turku University of Applied Sciences). The teachers are senior lecturers in service design having a long experience in design and coaching service design projects for different organisations.
Subject to change