Dates: TUE 14.–FRI 24.8.2018
Organizer: Novia University of Applied Sciences & Turku University of Applied Science
Price: 720 € (inc. Social Programme)
Credits: 5 ECTS
Class size: minimum 10–maximum 20
Service design competence will be an asset in many different fields and professions when services are developed in the fast changing world.
According to Stefan Moriz (2005) “Service Design helps to innovate (create new) or improve (existing) services to make them more useful, usable, desirable for clients and efficient as well as effective for organisations. It’s a new holistic, multi-disciplinary, integrative field.”
Come and learn the basics of service design!
The students will learn the basics of service design and a service design process as well as the most central methods of service design. The course will be completed as a project work – developing of an existing service for a client.
The development project will include the first three phases of the service design process, from definition to service design.
The student will be able to
Service Design Process:
Service Design Methods:
Undergraduate students with at least two years completed of Bachelor’s studies in any field.
Lectures, group work, project work, report, presentations.
Student work load:
Pre-task 35 h, lectures and mentoring 30 h, project work in groups 70 h = 135 h
Pre-task on pass/fail basis.
Project work in groups on scale 0 -5 (0=fail – 5=excellent).
Lecture material, webpages etc.
Subject to change